Cancellation Policy

Cancellations are always unfortunate for both guests and tour operators. We understand that sometimes cancellations cannot be avoided. We urge all guests to make sure of their travel itinerary before scheduling a trek or tour with any company and please do not book a tour on the same day you depart from Bali.

Cancellations 15 Days or More Days Prior

If you cancel ten 15 days or more before the date of your trek or tour with TravelOyo, you will receive a full refund through the same payment system with which you booked. Please note that all refunds through PayPal are subject to PayPal’s refund policy. If your booking was made with cash, your refund will be issued immediately at the TravelOyo office in Bali.

Cancellations 15 Days Out

For cancellations 7 days before your scheduled trek or tour, you will be issued a 50% refund. Refunds apply to each person in your group who made payment.

Cancellations 6 Days Out

We sincerely apologize that refunds cannot be issued 6 days prior to your scheduled tour or trek , cos we prepared driver and guide 1 weeks before Be and equipment for your excursion, and because we do not schedule other guests with your group (all treks and tours are personal), day-of or day-before cancellations are an enormous liability for all guided tour companies. You will note that all trekking guides have similar cancellation policies.

Cancellation by TravelOyo Team:

  • We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the holiday, whereupon we will refund any monies that you have paid us in full. After full payment has been made, we will only cancel the contract if circumstances beyond our control make it unavoidable.
  • In the unlikely event that such circumstances should arise, we will contact you immediately and offer you the choice of an alternative of equivalent quality or a full refund of all monies paid. No additional compensation will be paid over and above the total sum received from you.

Refund of Unused Services

  • No refund will be given for any unused service after the trip has commenced.
  • If, rather than cancel, you wish to transfer your booking to another person, we can arrange this subject to your instruction, and the transferee providing his or her full details, confirmation of acceptance of the terms of the contract, agreement to pay our costs incurred in making the transfer and any outstanding balance of the total price, and there being sufficient time to allow a new visa to be issued

Need help?

If you have extenuating circumstances or would like to speak to use directly about your cancellation, please contact us here.

Contact us at info@traveloyo.com